Privacy policy
GENERAL TERMS AND CONDITIONS OF USE OF THE STARSMILE-BG.COM INTERNET SITE І. GENERAL PROVISIONS . These general terms and conditions represent a contract for provision by Alstrom Trading EOOD (UIC 205448454) on its own website starsmile-bg.com, for conducting distance trading with potential buyers-users, and regulate the rights and obligations of users of the starsmile- website . bg.com, owned by Alstrom Trading EOOD 2) The parties to this contract are Alstrom Trading EOOD on the one hand and each user using the starsmile-bg.com website 3) The user declares that he is familiar with the current terms of use, and any active action on its part, or maintaining passive behavior, after the website starsmile-bg.com is loaded in the browser, is an electronic statement of intent that agrees to these terms of use.
4). Active action is clicking / clicking / selecting an electronic link or advertising banner that takes the user to other websites from the starsmile-bg.com website.
5). Maintaining passive behavior means not leaving the e-shop after it has loaded in the user's browser.
ІІ. TERMS Users state that they are familiar with and agree with the definitions of the following terms:
A user of a website or site is any person (potential buyer of the offered offers) who has entered the e-mail address or reached the website or site by redirection from another website and according to, if interested, to make purchases of goods and / or services electronically;
Interface - a combination of graphic objects associated with program code, through which the user communicates with the website in a way accessible to him.
Platform - a set of conceptual, software and graphics solutions, constituting a complete product providing an accessible environment for the user to the possibilities of the Internet space.
Browser - a computer program that provides the ability to transfer, process and visualize data through various types of data transfer protocols.
An electronic link is a link indicated on a certain Internet page, which allows automatic redirection to another Internet page, information resource or object through standardized protocols.
Malicious actions are actions or omissions that violate Internet etiquette or harm persons connected to the Internet or associated networks, sending unsolicited e-mail (unsolicited commercial messages, SPAM), gaining access to resources with foreign rights and passwords, using vulnerabilities in systems for their own benefit or information retrieval (HACK), committing acts that may qualify as industrial espionage or sabotage, damaging or destroying systems or information arrays (CRACK), sending "Trojan horses" or inducing the installation of viruses or remote control systems, disrupting the normal operation of other Internet users and associated networks, performing any actions that may qualify as a crime or administrative violation under Bulgarian law or other applicable law.
Information system / System is any individual device or set of interconnected or similar devices, which in the execution of a particular program provides provides automatic data processing.
A website within the meaning of these General Terms and Conditions means an integral and separate part of a website.
An IP address is a unique identification number that associates a user's computer, Web page, or resource in a way that allows it to be located on the World Wide Web.
A password is a code of letters, numbers and characters, which together with the username individualizes the user, and which together with the user name serves to access his user profile.
User name is a unique code of letters, numbers and signs chosen by the user, by means of which he is individualized in his relations with the Contractor;
User profile is a separate part of the website of Alstrom Trading EOOD, containing information about the user, required and stored by Alstrom Trading EOOD, used and processed only for the purposes under Art. 4, para. 1, item 3 of the Personal Data Protection Act, as the access to the user profile by the user is carried out by entering a username and password. The user profile also serves the communication between the user and Alstrom Trading EOOD.
An accidental event is an unforeseen circumstance of extraordinary nature at the time of concluding the contract, which makes the provision of the services objectively impossible.
A website is a separate place on the global Internet, accessible through its unified address (URL) via HTTP, HTTPS or another standardized protocol and containing files, programs, text, sound, picture, image or other materials and resources. III. SUBJECT OF THE CONTRACT 1). Alstrom Trading EOOD provides users with an online shopping platform through its website starsmile-bg.com, under the terms of a distance sales contract within the meaning of Art. 48 et seq. Of the Consumer Protection Act, exercising the powers granted to him under this contract. 2). The distance sales contract, through which the consumer buys goods / services using the platform provided by Alstrom Trading EOOD, is different from these general terms and conditions, and when making an electronic statement for concluding the sales contract, the user agrees both with these general terms and conditions and with the content of the distance sales contract, providing for advance payment, available in a prominent place in the sales interface. 3). Alstrom Trading EOOD is not liable in the following cases: - For damages caused by other sites accessible through links / banners placed on this site;
- If the user forgets his account logged on to a computer or in any other way allows and / or allows it to be used by third parties who have abused his registration;
- For damages that occurred in the absence or interruption of access to the website starsmile-bg.com, independent of the team of the same.
4). The username with which the user registers does not give him any other rights, except the right to use the specific username within the information system of Alstrom Trading EOOD. When the user changes his username, Alstrom Trading EOOD does not check and is not responsible for the authenticity of the new username, whether it affects the rights of third parties and in particular the right to a name or other personal rights, the right to a trade name ( company), trademark or other intellectual property rights.
5). The user undertakes when using the provided access to the electronic platform: to observe the Bulgarian legislation, the applicable foreign laws, the present General Terms and Conditions, the Internet etiquette, the rules of morals and good manners; not to harm the good name of another and not to call for a violent change of the constitutional order, to commit a crime, to violence against the person or to incite racial, national, ethnic or religious hatred, not to preach a fascist or other anti-democratic ideology, not to infringe another's property or non-property rights, including intellectual property rights; to immediately notify Alstrom Trading EOOD of any case of committed or discovered violation; not to interfere with the proper functioning of the system, including, but not limited to, not to frustrate the identification procedure of another user, not to provide access outside the provided, not to impair or impede the availability, reliability or quality of the provided access, and does not use it in a way that causes its refusal to use it; not to extract by technical means or in a technical way information resources or parts of information resources belonging to the databases located on the website of Alstrom Trading EOOD and thus not to create its own database in electronic or other form; not to impersonate another person, or in any other way to mislead third parties about his / her identity or belonging to a certain group of people; not to perform malicious actions within the meaning of these General Terms and Conditions.
6). Except as expressly agreed, the user may not reproduce, modify, delete, publish, distribute or otherwise disclose the information resources published on the website of Alstrom Trading EOOD.
7). By registering on the website of Alstrom Trading EOOD, the user allows the creation of a public user profile for marketing purposes, in which to be provided at the discretion of Alstrom Trading EOOD any information related to the user and his actions on the website, unprotected of the Personal Data Protection Act. IV. PROTECTION OF PERSONAL DATA 1). Alstrom Trading EOOD takes due care and is responsible for the protection of information about the user, which became known to him on the occasion of registration - subject to these General Terms, except in cases of force majeure, accident or malicious acts of third parties. 2). The restrictions under item 1 shall not apply in the event that the user or persons under his control have committed malicious acts within the meaning of these General Terms and Conditions or have violated the rights or legitimate interests of third parties. In this case Alstrom Trading EOOD has the right to provide personal information about the user to the relevant competent state authorities in accordance with applicable law. 4). Alstrom Trading EOOD collects and uses the information for the users only for the purposes provided in these General Terms and Conditions. The described purposes for which the information is used are not exhaustively listed and do not give rise to obligations for Alstrom Trading EOOD. 5). By accepting these General Terms and Conditions, the user agrees to the processing of his personal data for the purposes of the contract for the sale of promoted goods, concluded at a distance, by giving consent for advance payment. 6). By accepting the General Terms and Conditions, the user agrees to his personal data, announced as publicly available in his user profile on starsmile-bg.com, Facebook or anywhere else in the virtual space; the information about the user's friends in these user profiles; the photo or text materials, or other similar uploaded in the profiles, to be used and distributed by Alstrom Trading EOOD for the purposes of direct marketing, unless it explicitly prohibits access to them. The actions of the user in starsmile-bg.com (liked offers, questions, comments, making friends) and the information about the purchased goods / services (number, price, specifics) can always be used by "Alstrom Trading" Ltd. for the goals of direct marketing. 7). Alstrom Trading EOOD undertakes not to disclose any personal information about the user and not to provide the collected information to third parties - government agencies, companies, individuals and others, except in cases where: - has received the explicit consent of the user during registration or at a later time; - the information is requested by state bodies or officials, who according to the current legislation are authorized to request and collect such information in compliance with the legally established procedures; - other cases specified in the law. 8). By registering in starsmile-bg.com, the user allows in his user profiles starsmile-bg.com, Facebook or anywhere else in the virtual space, or to the E-mail address announced by him, to be sent personal, advertising or other commercial communications from Alstrom Trading EOOD.
V. EXPLANATION OF THE TECHNICAL STEPS BY A USER-BUYER ON CONCLUSION OF A CONTRACT FOR PURCHASE AND SALE FROM A DISTANCE THROUGH THE INTERNET SITEBAG STARG . By loading the title website starsmile-bg.com, the user gets the opportunity to get acquainted in detail with the published offer, which in most cases refers to the purchase and sale of an offered product / service. In a prominent place on the title page, the user can get acquainted with the data of the company maintaining the website, as well as the General Terms and Conditions for using the site and the General Terms and Conditions for concluding a distance sales contract. 2). By taking an active action - selecting a link, banner, active button or image, the user declares that he is familiar with the General Terms of Use of the site. 3). In case the user is willing to enter into a contract through the platform provided, he should reach a page - part of the site containing a specially designed interface through which the user will make an electronic statement of intent to conclude a contract of sale at a distance. In case the user has not registered on the site yet, he should go through a short registration procedure, in which he voluntarily, in accordance with these General Terms and Conditions, provides the data necessary for the conclusion and performance of the contract. Upon registration, the user creates a user profile with a virtual wallet, which is loaded with user amounts. 4). The payment of the price under the contract is made by means exhaustively listed on the site, the payment on the one hand is a voluntary statement of the user that he agrees to pay for the service, on the other hand is an electronic statement by the user that he agrees with the General terms of use of the site, the General Terms of Sale, which he has read, approved and selected so far. 5). After concluding the contract, the user receives at an explicit place in the user interface provided by Alstrom Trading EOOD a message about his successfully accepted electronic statement of intent, which is a confirmation that the contract has been concluded. From then on, the parties to the contract are governed by the General Terms and Conditions. 6). Any change in the circumstances related to the contract is communicated to the user in the user interface provided by Alstrom Trading EOOD. Transfers of money from Alstrom Trading EOOD to users of the site are made only by bank transfer, and all transaction costs that have been incurred in connection with the transferred amount are at the expense of the recipient. VI. ADDITIONAL CONDITIONS 1). Alstrom Trading EOOD reserves the right to change or supplement these General Terms and Conditions unilaterally without notifying the user. 2). The user-buyer declares that he is aware that the services purchased by him through the site fall within the scope of those described in Art. 50, para. 3, item 2 of the CPA. 3). The parties declare that in the event that any of the clauses of these General Terms and Conditions turn out to be invalid, this will not invalidate the contract, other clauses or parts thereof. The invalid clause will be replaced by the mandatory norms of the law or the established practice. 4). The provisions of the current legislation of the Republic of Bulgaria shall apply to all issues not settled by these General Terms and Conditions. 5.) The promotions offered for each product are individual. Alstrom Trading EOOD reserves the right to change the terms of the promotions. 6.) These General Terms and Conditions may be revised and updated at any time by Alstrom Trading EOOD. If you continue to use the site, you expressly agree to the changes made. GENERAL TERMS AND CONDITIONS FOR DISTANCE SALES through the use of an online store owned by Alstrom Trading EOOD, with registered office and address of management of the activity: Sofia, 2 Vitinya Str., Manager: Irina Ganchova. This Agreement under general conditions, hereinafter referred to as "Agreement", regarding the terms and conditions specified therein, applies to all transactions concluded with each of the Users who and when shopping in the Online Store of "Alstrom Trading" Ltd. through the website starsmile-bg.com. References in this Agreement to the "Online Store" refer to the Online Store, owned and operated by Alstrom Trading EOOD, located on starsmile-bg.com . Please read this contract carefully before placing your order, and we advise you to print a copy for future reference. When you place your order for shopping in the Online Store of Alstrom Trading EOOD, by submitting it you declare that you have agreed and accepted the terms of this Agreement, that you have made the declarations of the User contained in this Agreement, and that you have accepted and agreed to the General Terms of Use of the site, which are integral parts and taken together, represent the entire contract between you and Alstrom Trading EOOD. Alstrom Trading EOOD reserves the right, in view of the market situation, to change this Agreement. In these cases, the relations between the User and Alstrom Trading EOOD are settled in accordance with the Agreement in force at the time of placing the order. The provisions of the Shopping Agreement in the Online Store are in accordance with the Bulgarian legislation and the disputes in connection with the relations they regulate are from the exclusive jurisdiction of the Bulgarian courts. I. DEFINITIONS “Advance payment” - way of payment of the goods / service ordered by the User, by transferring funds to the account of “Alstrom Trading” EOOD, before receiving the ordered goods / service “Distance Trading” - Distance selling, at which from the date of sending the offer for sale until the submission of the order and the conclusion of the Contract, including the time of the conclusion of the contract, the Merchant and the User are not in physical contact with each other. "Delivery" - the physical delivery / provision of the ordered goods / services to the customer who ordered them. "Long-term" - not once "ZET" - Law on Electronic Commerce "CPA" - Law on Obligations and Contracts "CPA" - Law on Consumer Protection "Personal Profile" - Software product as a service, exclusive intellectual property of "Alstrom Trading" Ltd. , based and accessible through the Website. The opportunities of "Personal Profile" are available by entering a Username and Password and allow the User to track their purchases in the Online Store. "Cash on delivery" - a method of payment in which the User pays for the ordered goods / services at the time of delivery, handing over the amount due to the bearer. "Online store" - a software product as a service, exclusive intellectual property of "Alstrom Trading" Ltd., provided by the Merchant to Consumers through the Website starsmile-bg.com, enabling distance trading. "Offered goods / services" - Goods / services advertised and offered for purchase on the Website, through published offers. "Affiliate Programs" - Programs for long-term participation of individuals and / or legal entities, aimed at increasing turnover at discounted prices "Visitor of the Website" - Any able-bodied and legal person, natural or legal person who has agreed to the General Terms and Conditions for use of the Website and has filled in a registration form, allowing him to view the complete information about the offered goods on the Website and for his registration as a User in the Online Store. Registration is free. "User" - Any registered Visitor to the Website who has registered as a buyer of goods from the Online Store and has agreed to the terms of this agreement. Registration is free. "Bearer" - The person who performs the physical delivery / provision of the ordered goods / services to the ordered User "Related parties" - The persons related to any of the parties to this contract, due to the existence of any of the following circumstances : a) spouses, relatives in the direct line - without restrictions, in the collateral line - up to and including the fourth degree, and relatives by marriage - up to and including the third degree; b) employer and employee; c) the persons, one of which participates in the management of the company of the other; d) the partners; e) a company and a person who owns more than 5 per cent of the shares and stocks issued with voting rights in the company; (f) persons whose activities are controlled, directly or indirectly, by a third party; (g) persons who jointly control, directly or indirectly, a third party; (h) persons one of whom is the commercial representative of the other; (i) persons one of whom participates in the management of a company to carry on the same activity in the same place and with more than half of the same employees for two years from the termination of that activity of the other. “Trader” - “Alstrom Trading” EOOD in its capacity of importer, seller or distributor of the goods purchased in the Online Store “Trading Partners” - Traders with whom “Alstrom Trading” EOOD has long-term trade relations “Website” - Website , owned by Alstrom Trading EOOD, with address https: /www.starsmile-bg.com and all its Internet pages. ІІ. REGISTRATION IN THE ONLINE STORE AND DEREGISTRATION. 1). Each Visitor, registered on the Website of "Scorpion 96" Ltd., can register as a buyer of the goods / services offered in it. 2). The registration is free of charge, for the first ordered delivery and is one-time for all subsequent ones, unless there are grounds for its termination. 3). With the registration, a Personal Profile of the User is created, accessible through the Website, registering each purchase and enabling the User to monitor his purchases in the Online Store. 4). The registration may be terminated (deregistered) at any time, at the request of the User or by Alstrom Trading EOOD, in the cases provided for in the Agreement and in the General Terms of Use of the Website. 5). Deregistration of one User is possible, but does not necessarily lead to the automatic deregistration of all other registered Users who are related to him. 6). After deregistration, new registration of the same User is possible not earlier than 12 months from the date of deregistration. 7). Within the term under the previous point, there is no possibility for registration of persons who are persons related to the deregistered User. III. SUBJECT OF THE CONTRACT AND TERM 1). This Agreement is for the sale of goods / services offered for sale on the Website of Alstrom Trading EOOD, in their capacity as their importer, seller and / or distributor, concluded at a distance, with each of the Users who submitted an order electronically. for their purchase and have expressly agreed for their advance payment or for their payment upon delivery, by cash on delivery. 2). The User has the right to request a purchase of any of the goods / services offered on the Website, for the time during which this offer is active. 3). The offers must contain information about: 1. the name and address of the supplier - Alstrom Trading EOOD, Sofia, 2 Vitinya Str. 2. the main characteristics of the goods or services; 3. the price of the goods or services including all taxes and fees; 4. the value of the postal or transport costs, not included in the price of the goods or services, related to their delivery. Note: a). Alstrom Trading EOOD reserves the right to announce discounted prices for Users of Trading Partners and / or Affiliate Programs. 4). No more than 10 pieces of the same product / service can be ordered with one order 5). By pressing the "Send" button, the order is considered completed and a screen with one or several possible payment methods is activated. 6). When "cash on delivery" is selected, the system generates follow-up operations that individualize the person who placed the order. 7). After making an advance payment or after individualization of the ordering party under the previous paragraph, the order is considered accepted. 8). With the acceptance of the order, this Contract is considered concluded with a term of execution of 60 days, and the day of acceptance of the order is not counted. 9). Although the registration of the User is one-time, a separate Contract is concluded for each order, by a new confirmation of acceptance of its terms. IV. ACCEPTANCE OF ORDERS 1) Alstrom Trading EOOD is able to accept orders for delivery of goods / services offered in the Online Store, to any specified actual address in the Republic of Bulgaria. If the specified delivery address does not exist as an official administrative address in the respective Municipal Administration, Alstrom Trading EOOD will not process the order and perform the related delivery. In this case, the prepaid amounts will be transferred back to the bank account specified by the User. When using VPOS, the amounts are refunded to the card with which the payment was made. 2). For the accepted order, the User receives a message at the e-mail address specified by him in the registration form. The received confirmation is a proof for the acceptance of the execution order by Alstrom Trading EOOD, and the existence of a legally binding contract between the Merchant and the User. 3). When the payment is made with debit or credit cards, Alstrom Trading EOOD reserves the right to accept the orders made, after certain security checks. Payment will be deducted from the User's account before sending the ordered product / service. All credit and debit cards holders are subject to authentication and permission checks by the card issuer and Alstrom Trading EOOD. If the issuer of your payment card refuses to authorize the payment of Alstrom Trading EOOD, or if our security checks fail, Alstrom Trading EOOD is not responsible for any delay or non-performance of the delivery
V. PRICING.
1). All prices of the offered goods / services are in Bulgarian levs with VAT included. Prices may change depending on the legislation of the Republic of Bulgaria, the law of the European Union, as well as other legal interpretations issued by the relevant authorities.
2). Promotions and prices that are announced in the Online Store may apply to all Users or to all goods / services of one kind.
3). Alstrom Trading EOOD reserves the right to change prices without notice at any time, as well as the right to add or withdraw offered goods / services at any time. 4). The parties to this contract agree that the liability of either of them to the other arising from the application of this contract may in no way exceed the total price paid for the contract in question. VI. WARRANTIES. 1). This section does not apply to second-hand goods. 2). The Merchant delivers to the User goods that comply with the contract of sale. 3). External discrepancies of the goods with the Contract are all discrepancies that can be found during the initial external inspection of the goods, including, but not limited to: external damage, differences in color and design. 4). Internal discrepancies of the goods with the Contract are all other discrepancies that cannot be established, except after prolonged use of the goods, unless they are due to improper operation by the User or other reasons for which the Merchant is not responsible. 5). Any external non-compliance of the goods with the Contract should be ascertained by the User at the time of delivery, declared to the bearer and indicated whether he wants to repair the goods or replace the goods with a new one of the same type and with the same characteristics, unless within the meaning of the CPA, this is impossible or the chosen method of compensation is disproportionate compared to the other. 6). The absence of a request under the previous item means that the User has accepted the delivered goods without objections regarding the existence of external non-compliance with the Contract and subsequently cannot rely on the existence of such. 7) Any hidden non-conformity of the goods with the Contract, which appeared within 6 months after the delivery of the goods, shall be deemed not to have existed at the time of delivery, if it is proved that the lack of conformity is due to the nature of the goods or the discrepancy. 8). The bringing of the goods in compliance with the Contract is carried out within two months from the filing of the complaint by the consumer. After the expiration of this period, the User has the right to terminate the Contract and to request from the Merchant to be reimbursed the amount paid or to request a reduction in the price of the goods. The consumer cannot request cancellation of the contract if the non-conformity of the goods with the contract is insignificant. 9). The consumer's right under the previous item is repaid with a 2-year term from the delivery of the goods. In case of a dispute between the parties, it is incumbent on the User to prove that the goods delivered to him and accepted for use did not comply with the Agreement. VII. COMPLAINTS 1). The consumer has the right to complain about any non-compliance of the goods with the agreed, including second-hand goods, when after delivery, during the initial inspection or during storage or operation, non-compliance with the Contract is found. 2). Upon filing a claim for goods, the User may claim a refund of the amount paid, to replace the goods with another, in accordance with the agreed, for a deduction from the price or for free repairs. 3). Upon filing a complaint for a service, the User may claim to perform the service in accordance with the Agreement, for a deduction from the price or for a refund of the amount paid. 4). The complaint shall be submitted in writing, to the Merchant, at the address announced in this contract: Sofia, p.k. 1836, Vitinya Street 2 5). When submitting a complaint, the consumer must also enclose the documents on which the claim is based: 1. payment order, receipt for cash on delivery, cash receipt or invoice; 2. protocols, acts or other documents and photo material, establishing the non-conformity of the goods or the service with the agreed; 3. other documents establishing the claim on grounds and amount. 6). The claim for goods can be filed up to two years from the delivery of the goods, but not later than two months from the establishment of non-compliance with the agreed. 7). The complaint of services can be submitted up to 2 days from the discovery of the non-compliance of the service with the agreed one. VIII. LIMITATION OF LIABILITY . If the ordered product / service becomes temporarily unavailable for delivery, the order is stored until the temporary obstacles disappear and is executed, unless the User has not terminated the Contract in the meantime. 2). If the ordered goods / services become permanently unavailable for delivery, the Merchant reserves the opportunity to offer the User a suitable alternative product / service to deliver at the same price, and in case of disagreement of the User and / or in the meantime termination of the Contract, to reimburse him the full amount paid for it for the Product Offering. When using VPOS, the amounts are refunded to the card with which the payment was made. 3). It is considered that temporary unavailability exists when the ordered goods / services have not been delivered within 60 days from the conclusion of the Contract. 4). Permanent unavailability is present when the ordered product / service has not been delivered more than 60 days after the conclusion of the contract. 5). Alstrom Trading EOOD declares that it has made every effort to reproduce the colors of the offered goods in the Online Store as accurately as possible. However, color reproduction depends on the specifications of the various computers. This means that when ordering goods from the Online Store, the colors of the delivered goods could differ from what the User has seen on the screen. The Merchant is not liable to the User if the colors of the offered and delivered goods are of the same color range. IX. TERMINATION OF THE CONTRACT AND CONSEQUENCES 1). The contract shall not be considered terminated after the expiration of the term under item III.9, but shall continue to act as indefinite. 2). The contract is considered fulfilled, with the delivery of the ordered goods / services and its receipt by the User. 3). Each User, without giving reasons, may withdraw from the Agreement up to 2 (second) working days from its conclusion or up to 2 (second) working days from receipt of the goods / services, without paying any compensation and / or penalties. In this case, the User is obliged, within the same period, to return to the Merchant, at the address of his activity the received goods / services, unless it is a service used at the time of its receipt. A bilateral acceptance-transfer protocol is drawn up for the return. , signed by the parties. The protocol is proof of the termination of the contract under the conditions referred to in this point. 4). Upon returning the goods / services, under the previous point, the User is entitled to a refund of the amount paid for the goods / services. The Merchant transfers the amount due to the User's account within 7 (seven) days from the preparation of the acceptance-transfer protocol. When using VPOS, the amounts are refunded to the card with which the payment was made. 5). In case of temporary or permanent unavailability under items VIII.3 and VIII.4, the User has the right, with a unilateral statement of intent to terminate the Agreement. The consequences are the same as in the previous items 3 and 4. The trader is obliged to return the amount due to the consumer's account within 7 (seven) days from the termination of the contract. When using VPOS, the amounts are refunded to the card with which the payment was made. 6). If the consumer wants to withdraw from the contract and return the received goods / services, after the expiration of the terms under item 3, this is done by written agreement with the Merchant, whereby the User owes both return of the delivered goods / services and a penalty of up to 30 (thirty)% of the value of the good / service. 7). In case of unfair commercial behavior on the part of the User, leading to unreasonable costs for the Merchant, the Merchant has the right, but not the obligation, to terminate the registration of the User in the Ontline store and on the Website of Alstrom Trading EOOD. faces. X. ADDITIONAL CONDITIONS 1) Alstrom Trading EOOD reserves the right to unilaterally amend or supplement this Agreement. 2). In the case of advance payment, in agreement with the provisions of this contract, the User expressly declares that he agrees to pay the pre-announced price of the goods / services ordered for purchase, according to their offer in the Online Store of the Merchant 3). The Parties agree and declare that in the event that any of the clauses of this Agreement proves to be invalid, this will not invalidate the entire Agreement, or other clauses, or other separate parts thereof. The invalid clause will be replaced by the mandatory norms of the law or the established commercial practice. 4). The provisions of the current legislation of the Republic of Bulgaria and in particular those of the CPA, CPA and ZET shall apply to all issues not settled by this Agreement. 5). In case of unilateral change of this Agreement by Alstrom Trading EOOD, if you continue to use your registration in the Online Store, you expressly agree with the changes made! 6). In connection with Regulation (EU) 2016/679, which enters into force on 25.06.2018, we update our Privacy Policy: We collect, store and process your data to make your purchase on the site and all possible later requests, which are related to our services. We may need personal information, including but not limited to - name, gender, date of birth, email address, postal address, delivery address (if different), landline number, mobile number, fax number, payment details , bank account or credit card details.
We will use the information you provide to us to process your orders and provide you with the services and information on our site. In addition, we will use this information to administer your account, to verify financial transactions in connection with payments you make online through our site, to verify the content of data you download from our site, to improve the layout and / or content. on the pages of our site and to personalize them for users, to identify visitors, to conduct demographic data of our users, to send information that we think may be useful to you or that you have requested from us, including information about our products and services, provided that you have indicated that you do not object to being concerned about these purposes. Only if you have agreed can we contact you by email with details of other products and services. If you prefer not to receive advertising messages from us, you can opt out of this service at any time.
We may provide your name and address to a third party in order to make a delivery of the product purchased by you (for example to our courier or supplier).
Payments made through the site will be processed by our agent. You only need to provide us with accurate, up-to-date and non-misleading information and inform us of changes. Your order details are stored with us, but for security reasons they cannot be retrieved directly from us. However, you can access this information by logging in to your account. In it you can see information about your orders that have been fulfilled, those that are currently active and those that will be sent soon. You could change your address, bank details, as well as your subscription to any of our newsletters. You are obliged to treat your site access data confidentially and not to provide it to unauthorized third parties. We cannot accept any responsibility for misuse of passwords unless the reason is our fault.
If you choose to provide us with personal information, you consent to the transfer and storage of it on our servers.
Other uses of your personal information
We may use your personal information for opinions and market research. Your data is anonymous and will only be used for statistical purposes. You can choose to opt out at any time. All answers to surveys and surveys will not be provided to third parties. Disclosure of your email address is only necessary if you wish to take part in surveys. We save survey responses separately from your email address.
We may also send you other information about us, the site, our other websites, products, sales promotions, newsletters, information related to other companies or our business partners. If you prefer not to receive the additional information described in this paragraph, please click on the link titled "Unsubscribe" located on each email we send you. Within 7 working days (days that are neither Saturday and Sunday, nor an official holiday in Bulgaria) from the receipt of your wish to unsubscribe, we will deactivate this option. If your inquiry is unclear, we will contact you for clarification.
Additionally, we may use the user's data on the site completely anonymously for various purposes, including locating users and using certain aspects of the site, and provide this information to third parties as publishers, but again completely anonymously. We want to emphasize that you cannot be identified through this data.
Disclosure of your information
We may disclose personal information to comply with legal requirements, to enforce site policies, to clarify issues that arise in connection with the violation of the rights of others, or to protect the rights, property, or safety. The information will be disclosed in accordance with the imposed laws and regulations. We may also share your personal information in the following situations at:
1. Third parties with whom we share content and services (such as registration, transactions and customer contact), in cases that require the detection and prevention of potentially illegal actions and breaches of our policies, as well as to assist in product decision-making , services and communications. These third parties will use this information to send you marketing messages only if you have requested their services.
2. Service providers who assist us with our business operations (such as fraud investigations, debt collection, affiliates, reward programs, and customer relations).
3. Other third parties to whom you have explicitly wished to send your information (or for whom you have been explicitly notified and agree).
4. Legal authorities, other government agencies or third parties requesting information related to a criminal investigation, alleged illegal activity or any other activity that may endanger us, you or any other user of Badu.bg. The personal information we provide will include your site username and history, name, city, county, telephone number, email address, fraud complaints, and anything else we consider important.
5. Other agencies in connection with the investigation of fraud, intellectual property infringement, piracy or other illegal activity that we deem inappropriate, whether in a confidentiality agreement or as required by law. In such circumstances, we may disclose name, address, city, county, zip code, country, telephone number, email address, and company name.
6. Other business partners with whom we plan to merge or be purchased by them. (In such a situation, we will require the new company to follow our privacy policy. If your personal information is used in violation of this policy, you will receive a warning.)
Competitions
For each competition, we use the data to notify the winners and advertise our offers. You can find additional information, where applicable, in our conditions for participation in the respective competition.
Third parties and relationships
We may share your data with other companies that are our partners, as well as with our agents and subcontractors who process user data. For example, we may use third parties to provide products to you, to collect payments from you, to analyze data and marketing research, to serve customers. We may also exchange information with third parties to protect against fraud and reduce credit risk. We may transfer our databases containing your personal data if we sell our business or part of it. Except in the situations and requirements set forth above, we will not sell or disclose your personal information to third parties without our prior consent or we are required to do so by law. The site may contain third-party advertising as well as links to other sites. Please note that we are not responsible for the protection of personal data or the content of these third parties or other sites.
We do not tolerate SPAM
We and our users do not tolerate spam. In order for us to communicate with you as you wish, please set your preferences in your account. Please contact us regarding spam issues or incorrect emails. You may not use our communication channels to send spam or other content that would violate the Terms of Service.
Protect your account
Your password is the key to your account. Use numbers, letters and special characters, and do not reveal your password to anyone. If you do share your password or personal information with others, remember that you are responsible for all actions taken by your account. If you are not the one who manages your account, you may be involved in legally binding actions taken on your behalf. Therefore, if your password is compromised for any reason, you must immediately notify "starsmile-bg.com" and change your password.
Security
Your information is stored on our servers. We treat your data with great responsibility and use many tools to protect it from unauthorized access (encryption, passwords, physical security, etc.). However, as you probably know, third parties may intervene illegally or be granted access by other users and may misuse your personal information that we store on the site. Therefore, although we work very hard to protect your personal information, we do not promise that your personal information or personal messages will always remain unshared.
We have appropriate technical and security systems in place to prevent unauthorized access, accidental loss or destruction of your information. We store your personal data on a secure server. We use firewalls on our servers. When we collect card payment information electronically, we use encryption using SSL encryption. However, we cannot guarantee 100% security, but the above makes it difficult for a hacker to decrypt your data. We strongly recommend that you do not send any credit or debit card details in unencrypted electronic communications with us. We have physical, electronic and procedural guarantees in connection with the collection, storage and disclosure of your information. In connection with our security procedures, we may sometimes request proof of identity before disclosing personal information about you. You are responsible for protecting against unauthorized access to your password and computer.
Cookies
Acceptance of cookies is not required to visit the site. However, we would like to emphasize that the use of the "Basket" option on the site and ordering is possible only with the activation of cookies. Cookies are small text files that identify your computer on our server as a unique user when you visit certain pages on the site and they are stored by your Internet browser on your computer's hard drive. Cookies can be used to identify your IP address, which saves you time while you are on the site or want to access it. We use cookies for your convenience (for example, to automatically remember your data when you want to add an item to your "Cart" without having to re-enter your email address), and not to receive or use information about you (for example for marketing purposes). Your browser may be set to not accept cookies, but this will limit your use of the site. Please trust us that the use of cookies has no side effects and you will not get viruses. If you want to find out more information about cookies, go to http://www.allaboutcookies.org or to learn how to disable them in your browser, go to http://www.allaboutcookies.org/manage-cookies/index .html.
This website uses the Google Analytics services provided by Google, Inc. ("Google"). Google Analytics uses cookies, which are text files located on your computer, to analyze how users use the site. The information generated by the cookie about your use of the site (including your IP address) will be transmitted and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may provide this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You can opt out of the use of cookies by changing your browser settings, but please note that if you do so, you will not be able to use the full functionality of this website. By using this site, you consent to the processing of your data by Google in the manner and for the purposes set out above.
Your rights
If you are concerned about your data, you have the right to request access to it. You have the right to ask us to correct inaccuracies in your data completely free of charge. At any stage, you also have the right to request that we stop using your personal information for marketing purposes.
general terms
We may change these Terms and Conditions at any time by posting the changes on the Site.
The
Customer service
+359 988 22-10-20
Office@starsmile-bg.com